Key activities / accountabilitiesprocessing orders, credits, loan kit queries and repair order requests.arranging returns and collections, handling proof of delivery and pricing requests.handling incoming e-mails and calls.proactively communicating with internal and external customers.investigating and resolving invoice disputes.logging and follow-up of issue resolution and related communication back to the customer.educationhigh school diploma or equivalent.further education in a relevant discipline preferred but not essential.experienceminimum 1 year in customer service, order management or contact-center roles.skills & competenciescustomer focused, collaborative, strong internal drive.positive, optimistic mindset with a can-do attitude.ability to take personal responsibility and act with integrity.effective communication with sales team members and customers.adaptability to different people and situations.technical knowledgeintermediate knowledge of ms excel, ms outlook, ms word and internet.basic erp system knowledge.working level of english.compensationsalary range €25,300 - €42,300 per year.incentive compensation and comprehensive benefits package.no travel required.

📌 Customer service representative (Roma)
🏢 Stryker
📍 Roma