h3Job Requisition /h3pJR24807 Worker Time Type /ppFull time Worker Sub-Type /ppRegular Shift /ph3Job Description /h3pPosition: Manager, Dynamics 365 CE Functional Configuration /ppDepartment: IT / Enterprise Applications Location: Dallas, TX (On-Site) /ppEmployment Type: Full-Time Role Type: Individual Contributor (SME) /ppReddy Ice is seeking a high-impact Manager, Dynamics 365 Customer Engagement (CE) Functional Configuration to join our corporate office in Dallas, TX. Operating as a strategic Individual Contributor, this role will serve as our resident Dynamics CE platform architect and functional expert. /ppThe ideal candidate combines strong functional expertise in Dynamics 365 CE with leadership skills, business process knowledge, and the ability to translate business requirements into practical technology solutions. This role will partner closely with Sales, Customer Service, Marketing, Commercial Operations, and IT teams to deliver scalable business solutions that drive operational efficiency and business growth. /ppThis role will also drive strategic design, hands‑on configuration, and optimization of our core customer‑facing applications. This role directly supports our high-volume retail sales, distribution and delivery framework. /ph3Key Responsibilities /h3olliCore Module Configuration Business ApplicationpModule Ownership: Architect, design, and configure workflows, data models, and features across D365 Sales, Customer Service Hub including Order Case Management, Customer Insights and Field Service tailored to a high-volume distribution infrastructure. /ppCustomer Insights: Build and maintain unified B2B profiles, segments,



and measures within D365 Customer Insights to power retail-focused commercial data strategies. /ppPower Platform Automation: Build and optimize forms, business rules, views, and complex process configurations using Power Automate cloud flows and Dataverse without utilizing custom code. /p /liliStrategic Partnership Advisoryp- Internal Consultant: Partner directly with on‑site Sales, Customer Support, and Logistics leadership to translate operational business objectives into scalable system designs. /pp- Platform Roadmap: Own the functional roadmap and manage technical impact assessments for Microsoft's twice-yearly major application upgrades across all four core modules. /pp- Vendor Developer Alignment: Partner with external implementation partners and internal developer resources when custom extensions are required, validating alignment to functional blueprints. /p /liliGovernance Quality Assurancep- Best Practices: Establish and enforce zero-code/low-code configuration standards to maintain platform integrity and eliminate technical debt. /pp- Testing Validation: Coordinate functional validation, orchestrate User Acceptance Testing (UAT), and manage comprehensive end-user and system documentation. /p /li /olh3Required Skills Qualifications /h3ulli7+ years of experience with Microsoft Dynamics 365 Customer Engagement (CE) / CRM.



/liliStrong functional knowledge of:ulliDynamics 365 Sales /liliDynamics 365 Customer Service /liliMarketing / Customer Insights /liliPower Platform /li /ul /liliExperience with requirements gathering, business process mapping solution design. /liliExperience supporting enterprise-scale CRM implementations and enhancements. /liliExcellent communication and stakeholder management skills. /liliAbility to work effectively with business leaders, IT teams, and external partners. /liliProven success operating as an autonomous, self-directed expert capable of delivering enterprise platform solutions without direct reports. /liliAdvanced capability to solve complex problems through out-of-the-box features and Power Platform components. /li /ulh3Leadership Competencies /h3ulliStrong business partnership and relationship-building skills. /liliAbility to influence stakeholders across all organizational levels. /liliExcellent problem-solving and decision-making abilities. /liliProven ability to manage multiple priorities in a fast-paced environment. /li /ulh3Preferred Qualifications /h3ulliCertifications: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate, or specialized module certifications (Customer Service Hub, Sales Leads Management, Field Service, Customer Insights). /liliPreferred Expertise: Project Incident management, Reporting, Application Support, Testing, QA, DevOps /liliIndustry Knowledge: Experience implementing configurations within the Consumer-Packaged Goods (CPG), manufacturing and retail distribution industries. /li /ulh3Location /h3ulliOCS Finance IT City: /liliDallas State: /liliTexas /li /ul #J-18808-Ljbffr

📌 Functional Lead, Dynamics 365 Configuration (Italia)
🏢 reddyice
📍 Italia