h3Your Role /h3 pAs Customer Success Manager of MultiAir Italia you will have to provide the highest level of support and expertise to customers, dealers and business partners, understanding their needs and building effective relationships. You will also contribute to provide a delightful customer experience and will focus on building customer loyalty and developing close, long-term client relationships. /p pAs customer success manager you will bridge the gap between sales and customer support. They enhance product value, reduce churn, and oversee the support process from a high-level perspective. /p pYou are a member of the MultiAir Italia company's management team and report to the General Manager, with very close interaction with all the internal departments and with the divisional team. /p h3Your day-to-day /h3 h3Customer Support /h3 ul liUpdate and maintenance of customer data (sales conditions, contacts...) /li liCustomer segmentation and check of sales conditions /li liCollection of documents (CoC, other commercial documents,) /li liMaintain and give access for business tools /li liCheck receipt of marketing communications (promos, courses, price lists, events, ...) /li liTo be main contact with Customers and Distributors for requests, complaints - collaborating with other company functions for technical, logistical, marketing, administration /li liSupport NPS survey process (to reach redemption rate and action feedback) /li liCheck status and share fidelity program Original Partner /li liCheck and communicate target and bonuses (including commission calculation) /li liFollow up leads opportunities – SAM and BDM support /li liSending commercial offers for C and B customers (low and medium potential)



/li liCollaboration with PMM to identify possible critical issues and/or opportunities for stock material /li liData collection on installed base for specific commercial actions /li liClose collaboration with SAM and BDM for ul liSales data analysis (product mix, profitability - dCGP,….) /li liTo Prepare sales visit /li /ul /li /ul h3Orders management /h3 ul liSupervise orders as automated as possible (ZTO/FTR and standard commercial conditions) /li liReturns and complaints /li liProactive communication of delays /li /ul h3Product Marketing Management /h3 ul liProduct Launch /li liProduct Price positioning /li /ul h3Process improvement /h3 ul liManage logistic operation with the aim to get the most lean, efficient and digital oriented possible business model /li liCollaborate to improve logistic process /liliGeneral support on operation for sales and aftermarket /li /ul h3Sales Tools /h3 ul liDeliver the better customer experience with all the available business tools. /li liCheck effective adoption and provide access and support of company tools (business portal, one portal, dealer point, myQuest, DisWant, showpad, airchitect ...) /li /ul h3Required Experience Knowledge /h3 ul liExperience in customer management and B2B business; /li liExcellent negotiation skills, strong customer focus /li liProduct knowledge and sales experience /li liProficien in MS Office,



Outlook, CRM systems and Power BI /li liEnglish proficiency at B2 level or above, italian mother tongue /li /ul h3Personality Requirements /h3 ul liCollaboration with all the internal and external stakeholders, with solid leadership skills /li liCurious, precise, proactive, empathic and entrepreneurial; /li liStrong communication and presentation skills /li liBrand Promotion /li liProactive Problem solving /li liCustomer intelligence – Data analisys /li /ul h3Your Compensation And Benefits /h3 pAt Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent. /p h3Compensation Agevolazioni /h3 ul liPermanent contract /li liWhite collar employee, Level A1, National Collective Labour Agreement (CCNL) for the Metalworking Industry /li liStarting salary for the relevant pay range from € 60,000 gross per year /li liIndividual variable compensation /li liCompany car /li liCollective profit-sharing premio /li liFlexible Benefits Platform /li liCompany-paid canteen service /li /ul h3Your job location /h3 pThis role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Montecchio Maggiore (Vicenza, Italy) or Robassomero (Turin, Italy), according to internal policy. /p #J-18808-Ljbffr

📌 Customer Success Manager (Vicenza)
🏢 Atlas Copco Group Co.,Ltd
📍 Vicenza