h3Overview /h3pIn this role you drive SAP ECS engagements, building and sustaining strong client relationships while ensuring high-quality service delivery. You act as the client advocate within SAP, coordinating across services, product support, and partners to align on outcomes. You lead transformation initiatives, especially toward S/4HANA and cloud adoption, while identifying upsell and value opportunities. This position combines strategic account management with hands-on delivery oversight to scale ECS impact for the client and the business. /ph3Responsabilità /h3ulliOwn and grow the client relationship for SAP ECS, serving as the client voice and escalation point /liliLead end-to-end ECS engagement delivery, coordinating with SAP Services, Product Support, ECS Partners, and customer SI/Hosting partners /liliMaintain cross-functional alignment and proactively position new ECS offerings or upsell opportunities /liliDrive cloud transformation and S/4HANA adoption in line with the client's transformation strategy /liliFocus on sustainable account management, growth, utilization of ECS portfolio, and expanding ECS footprint /liliPlan and manage onboarding, transition, stabilization, operations,



and off-boarding /liliPrepare strategic planning workshops and execute ECS Innovation agenda /liliEstablish executive-level relationships with C-Executives and key stakeholders /liliTrack business growth and upsell across the engagement lifecycle /liliSupport pre-sales activities with field experience to craft sustainable engagements /liliManage governance, reporting, risk, escalations, and contract administration /liliCoordinate ongoing activities like quarterly business reviews, capacity management, and DR tests /liliOrganize customer visits and maintain customer satisfaction processes /liliDefine and communicate project/service plans and ensure profitability and invoicing controls /liliMaintain knowledge of S2D readiness checks and related processes /liliMaintain and execute SOPs and WI references for delivery operations /li /ulh3Requisiti fondamentali /h3ulli5-7 years of SAP Basis domain experience /liliCustomer-facing experience (2-3 years) /liliKnowledge of SAP products services (RISE, S/4HANA, BTP, HANA Database, SaaS solutions) /liliHands-on experience in upgrades, OS/DB migration, and cloud initiatives (preferred) /liliStrong communication skills in English /liliProven ability to manage complex client engagements and coordinate multiple stakeholders /liliExperience in cloud transformation and ERP transformation projects (S/4HANA) /liliProject management understanding for premium partner-delivered accounts /liliAbility to drive upsell and commercial conversations with Sales teams /liliWillingness to spend significant time on sustainable account management and client intimacy /li /ulullistrong communication /lilistakeholder management /liliproactive problem-solving /liliSAP Basis /liliS/4HANA /liliRISE /li /ul #J-18808-Ljbffr

📌 Service Delivery Manager (DPO) (Roma)
🏢 Hcl Technologies
📍 Roma