pOverview In this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. /p pYou lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. /p pYou act as a gateway for technical queries, driving measurable improvements in product quality and service capability. /p pYou will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers. /p h3Benefits /h3 ul liRetribuzione / Benefits premio scheme /li liFlexible working time /li liRemote work possibility /li liPrivate health insurance /li liMeal allowance on-site canteen /li /ul h3Key Responsibilities /h3 ul liHandle technical inquiries related to IDEAL combines including hydraulic and electronic functions /li liLead root cause analyses and act as moderator for the service organization /li liDevelop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech /li liResearch,



investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools /li liProvide and maintain technical documentation and knowledge articles to support troubleshooting /li liSupport product and quality improvements and dealer service capability /li liParticipate in training and field visits to stay updated on technical support initiatives /li /ul h3Requirements /h3 ul liComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic) /li liExperience with repair actions and service operations processes /li liUnderstanding of parts management and dealer network dynamics /li liExcellent communication and collaboration with dealers, customers and cross-functional teams /li liAdvanced PC skills and familiarity with diagnostic/reporting tools /li liFluency in Italian and English collaboration across departments customer-oriented mindset diagnostic and root cause analysis electrical and hydraulic system knowledge mechanical drive systems /li /ul #J-18808-Ljbffr

📌 Product Support Manager, Harvesting (Italia)
🏢 Agco
📍 Italia