h3Overview /h3pIn this role you own and grow the SAP ECS client relationship, acting as the client voice within SAP and the escalation point for ECS engagements. You are fully accountable for service delivery and alignment across SAP services, product support, partners, and customer systems integrators. You actively promote ECS offerings, drive cloud transformation with S/4HANA adoption, and focus on sustainable account management to expand ECS footprint. /ph3Responsabilità /h3ulliDevelop and maintain strong client relationships for SAP ECS; act as escalation point and primary liaison /liliEnsure seamless alignment across SAP Services, Product Support, ECS Partners, and customer SI/Hosting Partners /liliOwn ECS engagement delivery, including project governance, risk management,



and profitability /liliIdentify and realize service improvements and upsell opportunities in collaboration with Sales /liliLead cloud transformation efforts focusing on S/4HANA adoption and cloud standardization /liliPlan and manage engagement lifecycle: onboarding, transition, stabilization, operations, off-boarding /liliPrepare strategic planning workshops towards S/4HANA transformation; drive ECS Innovation agenda /liliMaintain client intimacy with C-Executives and stakeholders; track growth and upsell across engagement /liliSupport pre-sales activities with field insights when needed; spend up to 20% onsite /li /ulh3Requisiti fondamentali /h3ulli5-7 years experience in SAP Basis domain /lili2-3 years customer-facing experience /liliKnowledge of SAP products and services (RISE, S/4HANA, BTP, HANA, SaaS) /liliHands-on upgrades, OS/DB migration experience; cloud experience preferred /liliStrong English communication skills /li /ulullicommunication /lilistakeholder management /lilicustomer focus /liliSAP Basis /liliS/4HANA /liliBTP /li /ul #J-18808-Ljbffr

📌 Consultant(DPO) (Latina)
🏢 Hcl Technologies
📍 Latina