Jumeirah Capri Palace is hiring through Hosco in Anacapri.WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason****ofJumeirahCapriPalace.
Main duties and responsibilities are:
Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.
Ideal candidate for this position will have the following experience and qualifications:
Aminimumof1yearcustomerserviceexperience
Bachelor'sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.
Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.
#J-*****-Ljbffr
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