Overview
In this role you own and grow the SAP ECS client relationship, acting as the client voice within SAP and the escalation point for ECS engagements.
You are fully accountable for service delivery and alignment across SAP services, product support, partners, and customer systems integrators.
You actively promote ECS offerings, drive cloud transformation with S/4HANA adoption, and focus on sustainable account management to expand ECS footprint.
Responsabilità
Develop and maintain strong client relationships for SAP ECS; act as escalation point and primary liaison
Ensure seamless alignment across SAP Services, Product Support, ECS Partners, and customer SI/Hosting Partners
Own ECS engagement delivery, including project governance, risk management, and profitability
Identify and realize service improvements and upsell opportunities in collaboration with Sales
Lead cloud transformation efforts focusing on S/4HANA adoption and cloud standardization




Plan and manage engagement lifecycle: onboarding, transition, stabilization, operations, off-boarding
Prepare strategic planning workshops towards S/4HANA transformation; drive ECS Innovation agenda
Maintain client intimacy with C-Executives and stakeholders; track growth and upsell across engagement
Support pre-sales activities with field insights when needed; spend up to 20% onsite
Requisiti fondamentali
5-7 years experience in SAP Basis domain
2-3 years customer-facing experience
Knowledge of SAP products and services (RISE, S/4HANA, BTP, HANA, SaaS)
Hands-on upgrades, OS/DB migration experience; cloud experience preferred
Strong English communication skills
communication
stakeholder management
customer focus
SAP Basis
S/4HANA
BTP
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