Overview
In this role, you provide technical expertise and application support for Alfa Laval solutions, acting as a key contact between customers, Sales teams and internal stakeholders. You support customer projects and identify suitable technical solutions to drive growth through value-driven support. You collaborate across teams to tailor offerings, deliver training, and ensure reliable, energy-efficient outcomes. You help shape winning proposals and foster long-term customer relationships.
Responsabilità
Participate in customer projects, meetings, site visits, and technical discussions to deliver tailored product presentations
Provide technical consultancy and application support to optimize processes, performance, and energy efficiency
Support quotation and proposal processes, including technical specs, product selection, sizing and solution configuration
Act as product champion during launches, campaigns, and commercial initiatives
Build and maintain strong customer relationships through proactive technical support and collaboration
Provide expertise to customers, partners, and internal teams via training sessions and workshops
Work with Sales, Service, Engineering and Product Management to identify customer needs and develop customized solutions
Support troubleshooting activities and contribute to timely resolution of issues




Monitor market trends and feedback to inform product and application improvements
Prepare technical documentation, reports, and guidelines to support commercial and operational activities
Identify upselling opportunities and promote value-added services while ensuring compliance with standards
Requisiti fondamentali
Degree in Mechanical Engineering, Chemical Engineering, Energy Engineering, Industrial Engineering, or equivalent technical background
Previous experience in technical support or product/application engineering is a plus
Knowledge of industrial processes and thermal/hygienic fluid handling applications preferred
Strong technical aptitude and problem-solving skills
Ability to translate customer needs into technical solutions
Excellent communication and interpersonal skills for cross-functional collaboration
Customer-oriented mindset and proactive approach
Ability to manage multiple activities in a dynamic environment
Good knowledge of Microsoft Office and technical documentation management
Fluent in Italian and good knowledge of English (written and spoken)
Availability to travel for customer visits and activities
Customer-oriented mindset
Proactive problem-solving
Strong communication and interpersonal skills
Technical consultancy and application support
Technical documentation and reporting
Product configuration, sizing, and solution design

📌 Product And Application Hfh (Monza)
🏢 Alfa Laval
📍 Monza