Overview
In this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You’ll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies. The position sits within SumUp’s Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.
Retribuzione / Benefits
annual L&D; budget of 2000
22 days of annual paid leave
32 hours of Ex Festivita
public holidays and special leave days
corporate pension contributions
Employee Assistance Programme
Responsabilità
Contact merchants to collect overdue subscription payments and negotiate repayment plans
Respond to billing,
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