Overview
In this role you will bridge Service and Finance for the Italy organization, enabling data-driven decisions and continuous improvement. You will connect operational performance with financial planning under Service Europe guidance, driving profitability and efficiency. You’ll analyze profitability, KPIs, and forecasts, delivering insights to support budgeting and strategic actions. The position blends cross-functional collaboration with program management in a hybrid Milan-based setup, offering impact across Italy-led initiatives and global programs.
Responsabilità Provide Service Business Operations support across local units and Europe-wide processes
Collaborate with Service partners to identify targets, develop insights, and plan change initiatives (KPIs like direct Field Service, Spare Parts usage, Revenue, Gross Margin)
Ensure analyses consider multiple dimensions (quality and financial indicators) for informed make-or-buy decisions
Monitor progress and capture lessons learned to improve performance
Lead Italy-driven programs and ensure timely, on-budget delivery with quality
Produce and act on insights to meet/overperform financial and operational KPIs and support Continuous Improvement
Govern budget definition and weekly/monthly forecasts aligned with Service Europe guidance
Requisiti fondamentali Master's in Economics, Business Administration, or related field
Approximately 4–6 years of relevant experience in Service Operations or similar environment
Experience in financial analysis, business controlling, budgeting, and forecasting
Strong understanding of P&L;, customer profitability, cost structures
Experience analyzing operational data to identify performance improvements
ERP system experience; SAP preferred, Oracle also relevant
Strong data-analysis skills and ability to present insights clearly
Excellent English communications for international collaboration
collaboration
change management
analytical thinking
SAP (ERP)
Oracle (ERP)
financial analysis
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