Johnson & JohnsonPosted October 21, 2026# Field Customer Engagement Partner
- South Italy (Fixed Term)Milano, Italy Full timeSalesNotify me about similar jobsView Full Job & Apply at Johnson & JohnsonJohnson & Johnson is the source of truth for this posting and owns the application process. We surface normalized context and market comparison you won't find on the original listing.## About this opportunityAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function:Pharmaceutical SalesJob Sub Function:Sales – Oncology/Hematology (Commission)Job Category:ProfessionalAll Job Posting Locations:Milano, Italy

Job Description
Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner,



with a 12 months fixed term contract.ResponsibilitiesField Customer Engagement Partner’s key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio.Role PurposeThe Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.
The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.
The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy

Key Responsibilities
1. Customer Engagement & KOL ManagementIdentify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)Deliver structured, high-value interactions aligned with customer needs and portfolio prioritiesDevelop engagement plans and contribute to customer segmentation and targeting activitiesMonitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholdersAct as a key point of contact to ensure appropriate and compliant customer support2. Disease Education & Narrative ActivationSupport the consistent use and adaptation of approved disease education materialsReinforce key scientific and educational messages during customer interactions, within compliance guidelinesCollaborate on the refinement of disease education approaches and materials based on field feedback3.



Educational Initiatives & Program SupportSupport the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)Contribute to the execution of approved educational programs and eventsProvide feedback on program effectiveness to support continuous improvementCollaborate with internal stakeholders to ensure scientific and compliance alignment4. Cross-Functional CollaborationWork closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagementAlign, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customersContribute to the translation of strategy into effective field execution5. Strategic Contribution & Opportunity IdentificationIdentify opportunities to improve engagement quality within assigned geographies or customer segmentsSupport the identification of emerging stakeholders (e.g. future clinical leaders)Contribute to the continuous evolution of customer engagement models and practicesSkills & CompetenciesStrong interpersonal and communication skillsAbility to actively listen, interpret, and synthesize informationAnalytical mindset with ability to translate insights into actionCross-functional collaboration and stakeholder managementSound judgment and adaptability in a dynamic environmentUnderstanding of compliance frameworks governing the pharmaceutical industryQualificationsRequiredUniversity degree ina scientific disciplineExperience in the pharmaceutical industry (e.g. field, marketing or related roles)Fluency in EnglishPreferredExperience in customer-facing or cross-functional rolesMaster in pharma marketing is considered a plusAdditional NotesMeasured on **engagemen

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