Technical Support Engineer Italy Company: WHES d.o.o.

Location:
Remote WHES is seeking a Technical Support Engineer to join our team and play a critical role in the installation, commissioning, and technical support of Battery Energy Storage Systems (BESS). This hybrid role requires hands-on expertise in deploying energy storage solutions across various applications, as well as strong problem-solving skills and responsiveness to customer inquiries and demands.

Key Responsibilities
• Provide commissioning support to ensure smooth system start-up and performance.
• Installation and commissioning training development and delivery.
• Coordination of service process (Field Service & Troubleshooting Support and Spare Parts Management).
• Travel to customer and project sites as required to perform and support BESS commissioning, system troubleshooting, fault diagnosis, maintenance, and after-sales service activities.
• Responsible for development and delivery of technical solutions & support activities on time for related market.
• Online Monitoring, Data Analysis & Reporting via EMS platform.
• Manage customer platform, data and access to enable visibility and coordination.
• Supervise on-going projects. Proactively communicate with related departments about the progress.
• Follow up on the testing results, analyze and summarize data, and provide analytical report in high quality.
• Be creative in finding solutions based on specific customer goals, requirements, equipment, and processing.
• Design and conduct trials both in our internal lab or at customers/partners sites to help optimize installation process.
• Establish good communication with customers, understanding their needs and requirements in order to provide appropriate quality and service.
• Translate customer questions & requirements into product specifications and recommend existing products in order to solve any problem they may have.




• Prepare presentations and technical documentation for internal and external customers.
• Support marketing department to initiate market promotion activities, including technical seminars, tradeshows and other daily work.
• Accurately and timely report the results and progress on present tasks according to company's procedures and standards. Advantages & Growth:
• Opportunity to work in the rapidly growing Battery Energy Storage System (BESS) and renewable energy industry.
• Hands-on experience with advanced BESS, PCS/inverter, BMS, EMS, and energy management technologies.
• Exposure to a wide range of projects and applications, including on-grid, off-grid, hybrid, peak shaving, self-consumption, and TOU optimization.
• Continuous technical training and professional development, with opportunities to deepen expertise in commissioning, troubleshooting, system integration, and energy management.
• Opportunity to work closely with international engineering, R&D;, product, and after-sales teams.
• Direct involvement in real customer projects, from commissioning and system optimization to troubleshooting and after-sales support.
• Clear opportunities for career growth and increased technical responsibility as the European business and after-sales organization expands.
• International working environment with opportunities for on-site project experience and business travel.
• Opportunity to contribute to the development and improvement of European technical support and after-sales processes.




• You will become an expert in one of the technologies shaping the future of energy. At WHES, you will learn directly from experienced energy professionals with over a decade of market expertise, gaining the technical knowledge, business skills and mentorship needed to accelerate your professional and personal growth. You will feel you make a real impact in the real world with your passion and competences. Qualifications：
• Bachelor’s degree or above in Electrical Engineering, Electrical Power Engineering, Electrochemistry, Energy Engineering, or a related technical field. Relevant professional experience in the energy storage, renewable energy, or power electronics industry is required.
• Experience in energy storage related industries is preferred;
• Good communication skills, and leadership skills are needed;
• Proficiency in Office software. Independent writing ability with solid writing skills. High level of presentation.
• Technical knowledge of industrial communication protocols and interfaces, including CAN, RS485, and Ethernet.
• Understanding of BESS operating strategies and use cases, including peak shaving, self-consumption, Time-of-Use (TOU) optimization, demand management, and grid import/export control;
• Experience with hybrid, on-grid, and off-grid inverter systems, including configuration, commissioning, operation, and troubleshooting;
• Understanding of BESS system architecture and the interaction between BMS, PCS/inverters, EMS/site controllers, energy meters, and auxiliary equipment;
• Experience in after-sales technical support, including remote and on-site troubleshooting, alarm and fault analysis, operational data review, customer support, issue follow-up, and coordination with internal technical teams;
• Knowledge of the Italian and English language is mandatory . French or Spanish is a plus.

📌 Technical Support Engineer (Italia)
🏢 WHES Energy Storage Systems
📍 Italia