Job Title: Deskside Support Technician (Windows 11 Deployment & User Migration) Duration: 2 months contract Workload: Tempo pieno hours Setup: Freelance (Daily rate / Limited Company / Umbrella / Partita IVA) Our client is seeking an Italian-speaking Deskside Support Technician to support a large-scale Windows device refresh and migration project across two sites in Italy. Perform Windows 10/11 reinstallations and Windows 11 deployments. Complete Intune Autopilot staging and device configuration. Support end users with data migration and user setup activities. Execute device wiping and asset management processes. Troubleshoot hardware, software, printer, network, and peripheral issues. Provide deskside support and excellent customer service. Accurately manage tickets and incident updates through a ticketing system.



Support Microsoft 365 environments and Active Directory administration. Must-Have

Skills:
Minimum 3 years' IT Support/Deskside Support experience. Experience with Microsoft Intune Autopilot and device deployment. Microsoft 365 and Active Directory knowledge. Basic LAN, Wi-Fi and VPN troubleshooting experience. Hardware diagnostics for laptops, desktops and printers. Experience with ticket management systems (ServiceNow preferred). User data backup, restore and migration experience. Nice-to-Have: SCCM experience. Exchange administration knowledge. Android, iOS and macOS support experience.

📌 IT Support Analyst (Italia)
🏢 Airswift
📍 Italia