Masimo, a Danaher operating company, seeks a Technical Support Specialist in Milan to provide first- and second-level technical support to customers and end users. The role involves responding to support requests, documenting issues, coordinating repairs, and collaborating with sales and product teams to ensure customer satisfaction.
Responsibilities
Receive and respond to technical support requests via telephone and email
Document product complaints and failures, initiate repairs or replacements
Act as customer advocate for service matters and follow issues to closure
Provide technical support to sales team and communicate field feedback to product marketing
Maintain troubleshooting knowledge, review documentation, and improve support processes
Requirements




1-2 years of customer service or technical support experience
Hands-on technical skills with demonstrated accuracy in detailed technical work
Proficiency with PC-based systems and applications
Fluent in Italian and English with strong written and verbal communication
Ability to work rotating after-hours on-call schedule
Valid driver's license with acceptable driving record
Medical device or healthcare industry technical support experience (preferred)
Compensation:
€28,000 - €36,000 gross annual salary; eligible for premio

📌 Technical Support Administrative (Milano)
🏢 Danaher
📍 Milano