Customer Support Specialist | UK Digital Bank | Lisbon, Portugal

Signing premio €1,000

Benefits

Free apartment

Paid training

Free furnished apartment, utilities included

Health insurance from day one

Incentives and salary

€1,000 signing bonus + €500 loyalty bonus

€1,000 paid on contract signature, plus €500 after 6 months with us.

€1,059.34 gross per month

Training allowance: €18.56 gross/day (€92.80 gross/week)

Contract and benefits

A real Portuguese contract

12-month fixed-term contract (permanent after 2 years), 22 days of annual leave, and Portuguese public holidays.

What you'll do

Support customers of a UK digital bank by phone, chat, and email

Resolve account and service enquiries clearly and handle complaints with empathy

Share customer feedback to improve products and service, and work closely with your team

What we're looking for

At least 1 year of experience in banking, financial services, or insurance (8+ months can be considered)

Fluent English and strong communication skills

Willingness to relocate to Lisbon and work rotating shifts

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