Jumeirah Capri Palace is hiring through Hosco in Anacapri.

WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Main duties and responsibilities are: Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.

Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.

Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.

Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.

AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.

EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.





Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.

Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.

Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.

Ideal candidate for this position will have the following experience and qualifications: Aminimumof1yearcustomerserviceexperience

Bachelor'sdegreeinHospitalityManagement,orarelatedfield.

GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.

Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.

📌 Guest Services Executive - Concierge (Anacapri)
🏢 Hospitaliti
📍 Anacapri