Overview In this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team.

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You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.

You act as a gateway for technical queries, driving measurable improvements in product quality and service capability.

You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.

Benefits

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- Retribuzione / Benefits premio scheme

- Flexible working time

- Remote work possibility

- Private health insurance

- Meal allowance on-site canteen

Key Responsibilities

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- Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions

- Lead root cause analyses and act as moderator for the service organization

- Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics,



drive systems, engine and future tech

- Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools

- Provide and maintain technical documentation and knowledge articles to support troubleshooting

- Support product and quality improvements and dealer service capability

- Participate in training and field visits to stay updated on technical support initiatives

Requirements

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- Comprehensive technical knowledge in harvesting equipment and combines (mechanical, xysqume hydraulic, electronic)

- Experience with repair actions and service operations processes

- Understanding of parts management and dealer network dynamics

- Excellent communication and collaboration with dealers, customers and cross-functional teams

- Advanced PC skills and familiarity with diagnostic/reporting tools

- Fluency in Italian and English collaboration across departments customer-oriented mindset diagnostic and root cause analysis electrical and hydraulic system knowledge mechanical drive systems

📌 Product Support Manager, Harvesting (Italia)
🏢 Agco
📍 Italia