Jumeirah Capri Palace is hiring through Hosco in Anacapri. WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace. Main duties and responsibilities are: Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries. Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments. Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations. Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice. AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers. EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols. Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues. Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue. Ideal candidate for this position will have the following experience and
qualifications:
Aminimumof1yearcustomerserviceexperience Bachelor'sdegreeinHospitalityManagement,orarelatedfield. GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment. Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.
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