Company Description You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat) Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution..

Educate merchants on platform features, payment processes, and best practices to optimise their experience. Assist in maintaining and improving merchant care support, contributing to the continuous enhancement of service delivery.

Shift

Requirements & Schedule As part of a seamless 24/7 Team,



you will rotate through dedicated coverage windows-ranging from Early mornings to Night shifts, keeping our continuous operations running smoothly around the clock. 2+ years of experience in support or operations roles, preferably within a payments environment. ~ Configuration management, APIs, SQL, and log analysis tools such as Datadog. ~ Excellent communication and interpersonal skills, with a customer-first mindset. ~ Ability to handle multiple priorities in a fast-paced environment while maintaining high service standards. ~ Familiarity with payment processing systems, fintech platforms, or related technologies (preferred but not essential). ~ Proficiency in using customer service software (e.g., Zendesk, Salesforce) and CRM tools. ~ Proven ability to work independently as well as collaborate effectively across teams. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram. #

📌 Analyst, Merchant Care Level 1 Customer Support and Operations Ebene (Veneto)
🏢 Checkout
📍 Veneto