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- Salary : €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)

- Location Strategy : In-person office ( Lisbon, Portugal )

- Timeline : Immediate start preferred

- Hours : 40 hours weekly , 24/7 rotating 8-hour shifts

- Languages Required : Fluent Italian (C1/C2) & English (B2)

Role Overview

Are you looking to expand your career in Portugal ? We are hiring customer-centric Italian speakers for our multicultural team in Lisbon . Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment. In this role, you will have the unique opportunity to represent leading global brands while building an international career within a vibrant, supportive, and dynamic workplace.

Primary Responsibilities

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- Client Engagement : Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone and exceptional attention to detail.

- Problem Solving : Identify client issues, diagnose underlying problems methodically, and provide quick, personalized solutions to guarantee complete user satisfaction.

- Data Logging : Maintain accurate, up-to-date records of customer interactions, ticket progress, and resolution notes inside internal CRM systems .

- Performance Goals : Consistently achieve team metrics and key performance indicators, including Customer Satisfaction ( CSAT ), First Contact Resolution ( FCR ), and Average Handle Time ( AHT ).

- Ongoing Development :



Participate in regular training modules and continuous learning sessions to keep up with product upgrades, internal policies, and daily operational procedures.

Requirements

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- Language Proficiency : Fluent or C1/C2 level mastery in Italian (oral and written); at least B2 level proficiency in English for internal workplace communication, instruction, and system use.

- Flexibility : Willingness and adaptability to work a fully flexible, rotating 24/7 schedule designed to meet global support demands.

- Presence : Must work on-site at our state-of-the-art Lisbon workspace (remote options are not available for this position).

- Legal Status : EU/EEA citizenship, a valid EU passport, or an existing Portuguese work permit ensuring unrestricted local employment rights.

- Key Strengths : Excellent communication skills, active listening abilities, composure under stress, and a constructive, solutions-oriented approach to challenges.

Compensation Plans

Candidates can choose between two tailored compensation structures:

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- Option A: Local Offer (For Lisbon Residents)

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- Gross Monthly Base : €1,262.33 (paid across 12 months)

- Housing : Self-sourced accommodation

- Best Suited For : Local Lisbon residents or candidates managing their own housing and living arrangements independently

- Option B: Relocation Offer (For Candidates Moving to Lisbon)

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- Gross Monthly Base : €1,059.00 (paid across 12 months)

- Housing Included : Private room in a shared corporate flat , with all core utility bills fully covered

- Travel Assistance : Inbound flight cost reimbursement after completing the trial period, plus complimentary airport

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Sardegna)
🏢 Ignite
📍 Sardegna