pNEVERHACK is an international cybersecurity group with over 40 years’ experience. /p pOperating in more than 10 countries and with a team of over 1,200 professionals, our mission is to design and implement solutions that protect businesses and individuals from digital threats. /p pOur growth is built on a key strength: the training and continuous development of our talent, which keeps us at the forefront of a constantly evolving sector. /p pOur DNA: /p pA desire to tackle challenges /p pA determination to solve tomorrow’s problems today /p pWe are seeking an experienced bSAP S/4HANA Customer Service Consultant /b to support business users during the transition to SAP S/4HANA, with a strong focus on Customer Service and Sales Distribution processes. The consultant will act as a bridge between business stakeholders and the ERP implementation team, ensuring business continuity, successful user adoption, and effective execution of Go-Live and Hypercare activities. /p h3Customer Service Process Support /h3 pSupport day-to-day Customer Service operations during the SAP S/4HANA transformation. /p pAssist users in executing critical business processes and resolving operational issues. /p pEnsure business continuity throughout implementation, Go-Live, and stabilization phases. /p h3The consultant will provide expertise in: /h3 ul liCustomer Order Management /li liOrder Entry and Processing /li liShipment Follow-up /li liInvoicing Processes /li liCustomer Master Data Management /li liPrice List Management /li liInventory Management (consignment stock, trunk stock, local stock replenishment) /li liSAP ATP (Available-to-Promise) configuration support and business validation Reporting /li /ul h3Business Requirements /h3 ul liGather and document reporting requirements. /li liDefine key business KPIs, reports, and analytics needs. /li liSupport data collection, validation, and reporting design activities. /li /ul h3Testing Validation /h3 ul liSupport User Acceptance Testing (UAT). /li liParticipate in End-to-End testing activities. /li liReview and validate test scripts and test scenarios.Coordinate business users during testing cycles. /li liIdentify and escal process gaps or deviations. /li /ul h3Data Migration Support /h3 ul liValidate migrated master and transactional data. /li liAssist business users during migration readiness assessments. /li /ul h3Training Change Management /h3 ul liSupport Key Users and End Users during training activities. /li liFacilitate user adoption of SAP S/4HANA processes. /li liProvide post-training support and coaching /li liTroubleshoot business process issues. /li liCoordinate with business stakeholders and project teams. /li liSupport Hypercare and stabilization activities following deployment /li /ul h3Required Qualifications /h3 ul liBachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience. /li liProven experience in SAP Sales Distribution (SD) processes. /li liExperience supporting SAP S/4HANA deployments, upgrades, or digital transformation initiatives. /li liStrong understanding of Customer Service operations. /li liExperience in process documentation, business analysis, and reporting. /li liHands-on experience as SAP business user or SAP functional consultant. /li liAbility to work effectively with cross-functional and international teams /li /ul h3Fluent German (mandatory) /h3 h3What we offer /h3 ul liA role within a young and motivated team, with structured training and development programmes. /li liA stimulating working environment in the fields of cybersecurity and IT, with opportunities to develop your skills on complex projects. /li liRemote working arrangements /li liAnnual salary of between 50k and 58k, commensurate with experience /li /ul pPlace of work: Remote, willingness to travel to the Munich site if required /p pThe selection process involves an HR interview and two technical interviews. /p #J-18808-Ljbffr

📌 SAP S/4HANA Customer Service Consultant (Italia)
🏢 NEVERHACK Italy
📍 Italia