Senior Platform Architect (ServiceNow)
Employment Type:
Permanent
Experience:
12+ Years
Role
We at Coforge are looking for an experienced Senior Platform Architect (ServiceNow) to lead enterprise-scale ServiceNow transformation programs for our global customers.
This is a strategic consulting and architecture leadership role where you'll work closely with CXOs, Enterprise Architects, Platform Owners, and Delivery Teams to define platform strategy, governance models, architectural roadmaps, and digital transformation initiatives.
Key Responsibilities
Lead ServiceNow architecture and transformation engagements.
Partner with CXOs, Enterprise Architects, Platform Owners, and Delivery Teams throughout the sales and implementation lifecycle.
Translate business objectives into strategic roadmaps, solution blueprints, and platform architectures.
Define and govern ServiceNow platform architecture, instance strategy, and operating models.
Lead architecture reviews, governance forums, and technical decision-making.
Drive platform modernization, technical debt reduction, and ServiceNow best-practice adoption.
Provide expertise across ITSM, HRSD, SPM, IRM, CMDB, CSM, and ITOM.
Support pre-sales, solutioning, estimations, proposals, and change requests.
Lead integration strategy, APIs, Flow Designer, automation, and enterprise design patterns.
Champion AI adoption, automation,



and innovation across ServiceNow implementations.
Required Skills & Experience
12+ years of experience in ServiceNow, Enterprise Architecture, Consulting, or Digital Transformation.
Strong advisory and management consulting background.
Proven ability to engage and influence CXOs, business leaders, and senior technology stakeholders.
Experience leading large-scale architecture and transformation programs.
Strong communication skills with executive presence and gravitas.
Experience leveraging AI for business process improvement, decision-making, or service operations.
Functional Expertise
ITSM
HRSD
SPM
IRM
CMDB / CSDM
CSM
ITOM
Technical Skills
ServiceNow Platform Architecture
Instance Strategy & Governance
CMDB & CSDM
Flow Designer
IntegrationHub
REST & SOAP APIs
Discovery & Service Mapping
Platform Performance & Scalability
Technical Governance
Preferred Domain Experienc"e
ITOM Implementations
HR Digital Transformation
AI Adoption & Governance
Regulatory Compliance & Risk Management
Preferred Certifications
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Master Architect (CMA)
ServiceNow Certified Professional Certifications
ITIL, TOGAF, Azure, AWS, or GCP Certifications
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📌 Senior Platform Architect (Servicenow)(M/F/D)
🏢 Coforge
📍 Italia