Complaint resolution experienceSta pensando di candidarsi? Non aspetti, scorra verso il basso e invii la sua candidatura il prima possibile per non perdere l'occasione.Main Responsibilities: The receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasksOrder spare parts for customers, engineers and stock ensuring records are kept up to dateManage and control local stock efficientlyCoordinate with clients the occupational risk-prevention documentation required to obtain entry authorization for Malvern Panalytical technicians into their facilitiesManagement of engineer Dispatch Console, using cases and Work Orders to track all activitiesSchedule Preventative Maintenance visits for all engineers on a monthly basis using the PM planner in SFLQuotations as per customers' requests using the correct format ensuring that we have Terms and Conditions agreedContracts administrator and Support agreement including quotes and at the end of warranty or contract end.Use SAP purchasing to raise requisitions as and when requiredTo cover all business relevant tasks for absent staff in order to maintain business continuitySupporting return and repairs through correct systems.Monitoring and managing stock levels and audits across local service organizationPreparation of quotations and maintenance contract offersManagement of orders, order confirmations, and billing plansMonitoring invoices, installments,



and contract due datesAdministrative support for Public Administration documentationSupport logistics activities (shipments, returns)Maintenance of service and commercial billing archivesWhat do you need to be successful in this role?Skills:Sales and customer service experience (essential)Excellent verbal and written communication skillsNative Italian and fluent in EnglishComplaint resolution experienceStrong organization and administrative abilitiesStrong IT skills (SAP, Salesforce, Office365)Attention to detail and accuracyCompetencies: Cooperation and TeamworkingAdaptabilityProblem solving approachSelf-organizedWe provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. xysqume In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.

📌 Customer Service Coordinator (Back Office) (Lissone)
🏢 Malvern Panalytical
📍 Lissone