WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

- Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
- Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
- Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds.
- Handlespecialrequestssuchastransportation,diningreservations,andamenities.
- Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
- Promotehotelservicesandamenities,upsellingwhereappropriate.
- Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
- SupportVIPandrepeatguestrecognitionprograms.
- Upholdsafety,security,andprivacyprotocolsatalltimes

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

- Aminimumof1yearcustomerserviceexperience
- Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
- GoodknowledgeofPMSSystems
- Excellentwrittenandverbalcommunicationskills
- Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.

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📌 Guest Services Executive - Front Office (Bologna)
🏢 Hotel Domani
📍 Bologna