We are a fast-growing hospitality group running design-led serviced apartments and hotels in several European cities. We are hiring a Front Office Manager for one of our properties. This search is confidential.

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The role

You will lead the front office and guest experience team. Your goal is to give every guest a smooth, personal stay from booking to check-out. You will work closely with Housekeeping, Maintenance and Revenue.

What you’ll do

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- Lead, schedule and coach the reception and guest experience team

- Manage check-in and check-out, including digital and self check-in processes

- Handle guest requests, complaints and online reviews, with a focus on guest satisfaction scores

- Coordinate daily with Housekeeping and Maintenance so apartments are ready on time

- Make sure reservations, deposits, payments and invoicing are handled correctly in the PMS

- Find upselling opportunities (early check-in, late check-out,



extras) and help grow ancillary revenue

- Track KPIs and report on them: occupancy, reviews, response times, upselling

- Keep procedures and service standards current, and train new team members on them

What we’re looking for

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- 3+ years in front office or guest relations, with at least 1 year leading a team

- Experience in serviced apartments, aparthotels or hotels

- Comfortable with PMS and channel managers (e.g. Mews, Cloudbeds, xbvzest Opera or similar)

- Fluent English and [local language]; other languages are a plus

- Calm under pressure, well organised and service-minded

- Able to work shifts, weekends and holidays when needed

What we offer

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- Competitive salary plus variable pay linked to targets: [salary range]

- A key role in an international group that is growing

- Room to grow as the group opens new properties

📌 Responsable de front office (Veneto)
🏢 Empresaconfidencial
📍 Veneto