This role requires fluency in : Serbian, Italian and English Make an impact on customer success across Europe : We're looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence.

What you'll do
Manage customer inquiries, account issues, and service requests Perform account analysis and identify improvement opportunities Lead reconciliations, audits, reporting, and payment-related activities Partner with Sales, Finance, Operations, and Customer Service teams Support customer onboarding and continuous improvement initiatives Act as a trusted advisor and advocate for your customers What we're looking for Bachelor's degree in Business, Economics, or related field 1-3 years' experience in a customer-facing role Strong analytical skills and KPI-driven mindset Experience with SAP, Salesforce, Excel, Power BI, and reporting tools Fluent Serbian, Italian and English Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.

📌 Customer Service Officer (Milano)
🏢 Chep
📍 Milano