Overview

As Sales Capabilities Manager, you will design and steer Costa’s global sales training ecosystem, elevating Cruise Experts into storytelling ambassadors who articulate our USPs and boost conversion and revenue. You’ll lead a multilingual training team across markets, collaborating with cross-functional stakeholders to align training with sales goals. You’ll drive data-informed improvements to training paths and measure impact on commercial performance. This is a strategic, impact‑oriented role with global scope and a clear mission to transform how we train and enable front-line sales teams.

Retribuzione / Benefits

- daily meal vouchers
- exclusive discounts
- Wellbeing@Costa platform access
- free medical insurance
- additional welfare benefits for you and family
- discounts on cruises

Responsabilità

- Design and evolve the global Sales Capabilities strategy and training frameworks
- Plan and supervise cross-market training activities ensuring consistency and timely delivery
- Align training programs with revenue forecasts, sales strategies, and market needs using data inputs
- Monitor training effectiveness with KPIs, surveys, and performance metrics and drive continuous improvement
- Collaborate with Team Leaders, Managers,



and international stakeholders to ensure alignment and high-quality standards
- Contribute to innovative training solutions, including development of e-learning platforms and data-driven insights using tools like Power BI

Requisiti fondamentali

- Ten years of experience managing international training teams in a global company
- Strong academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication
- Proven experience designing global training strategies and managing cross-market execution
- Strong analytical mindset with experience in data analysis and KPI monitoring
- Experience building e-learning platforms from scratch and designing training paths
- Advanced proficiency in Excel and PowerPoint; knowledge of Power BI preferred
- Familiarity with AI tools (Copilot, ChatGPT, Gemini)
- Excellent communication and storytelling skills
- Fluency in Italian and English; knowledge of German, French, or Spanish is a plus
- Proactive, resilient, and impactful leadership; willingness to travel

- Strong storytelling and communication
- Cross-cultural collaboration
- Strategic thinking
- Power BI dashboards
- Excel
- PowerPoint

📌 Sales Capabilities Manager (Genova)
🏢 Carnival Cruise Line
📍 Genova