We are looking for a NOC Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry. The candidate should be fluentin English and have basic computer know-how; Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company’s 24/7 global and domestic content distribution services.

Working hours
– 24/7 shift basis. Please note that this is not a remote/hybrid/lavoro da remoto position

Responsibilities:
* Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.
* Customer support – act as the initial point of contact for all the company’s clients.
* Troubleshoot and fix technical issues.




* Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
* Manage escalation process until resolution, including coordination with in-house engineers and third parties.
* Manage and coordinate technical maintenances related to the company’s distribution services.
* Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.
* Work on a shift rotation basis, on a 24/7 basis.

Requirements:
* Good knowledge of English
* Basic computer skills (MS Office programs)
* Candidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video and/or sound
* Engineering studies will be considered an advantage
* Technical or customer support experience will be considered an advantage
* Having a car will be considered an advantage

Location:
Rome, Italy Email: Type: Full time, On Site Language: English #J-18808-Ljbffr

📌 NOC Operator (Latina)
🏢 IKO Media Group
📍 Latina