For our flagship store in Milano, we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets.

Key Responsibilities

Excellent customer experience

- Promote and delivers excellent in customer in-store experience;
- ensure that the team understands customer needs, providing consistently high-quality service;
- ensure the team’s excellence in selling techniques and styling ability;
- be active and present on the shop floor, acting as a role model and engaging with customers and team members.

Drive for results

- Monitor and analyze sales analytics, budgets, and forecasts to optimize performance;
- provides clear daily, weekly monthly sales targets with the team, as well as each individual team member, and follows up regularly on achievement;
- provide hierarchy with clear and regular insights regarding the store performance.

Store Management

- Oversee daily store operations, including inventory management and cash handling, in compliance with company policies;
- communicates efficiently within the company, about the store needs for support in order to perform better, as well as opportunities for business acceleration;
- manage staff scheduling, ensuring appropriate staff coverage.

People leadership

- Lead, inspire and support the store team,



fostering high energy,motivation and a strong spirit of teamwork;
- foster a culture of constructive feed-back in the team;
- ensure the company’s policies are understood and adopted by all team members.

Knowledge, Skills & Abilities Required

- At least 7 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium or luxury level;
- experience in all aspects of store management and exceptional customer-oriented interactions, with the aim of creating outstanding customer service experiences and relationships;
- leadership skills and the ability to build, manage, and collaborate within a team, paired with proven organizational abilities;
- strong communication skills, effective in interacting with the team, colleagues, and senior management;
- fluent in English ((knowledge of additional languages will be considered a plus).

Offer Conditions

- Permanent employment contract

- Working hours: Full-time

- Level I under the Italian National Collective Bargaining Agreement for Employees in the Tertiary, Distribution and Services Sectors (CCNL Commercio – Confcommercio).

- Salary Package: Approximately €40.000–€45.000 gross annual salary (RAL), depending on the overall assessment of the candidate’s profile and experience.

📌 Store Manager (Milano)
🏢 Azienda Anonima Retail
📍 Milano