Summary

Job Description
ROLE Reporting to the Store Director, the Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved. He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director. He/ She leads, motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement. MISSION A Business developer Assure the recruitment, development and retainment of customers Implement action plans defined with the HQ and Store director and guarantee follow up at store level Communicate high quality relevant feedback and reporting to the Assistant Store Director / Store Director or staff A Talent Leader and Developer: Create and maintain a positive and motivating work environment Motivate and challenge the team on a daily basis in your department A Brand Promoter Promote the culture of the brand internally and externally Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs. Ensure store atmosphere upholds brand image A Process Manager: Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization Challenge current processes to ensure efficiency and effectiveness in your department PROFILE Commitment to take part in an innovative project Product sensitivity and a strong market and fashion trends knowledge, a good general culture level Significant experience in the sale of luxury goods or retail:



customer portfolio Managerial experience (Ability to provide constructive, straightforward feedback and coach your team to success)
• High sensitivity to customers experience and loyalty
• Precision, organizational skills
• Being organized and able to prioritize tasks based on the needs of the business
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product and Fashion sensitivity
• Excellent interpersonal skills and a passion for providing excellent customer service
• A positive attitude and a willingness to learn and improve

WHAT WE OFFER
Applicable CCNL: Commercio, Terziario Category: Impiegato Indicative starting compensation: 45.000 € Eligibility to sales incentives as per company policy

Benefits:
in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies. Saint Laurent is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. The selection process is open to candidates of any gender, age, origin, orientation, or background, in full compliance with the principles of equal opportunities, non-discrimination, and pay transparency.

Job Type
Regular Start Date 2026-11-01 Schedule Tempo pieno Organization SL Luxury Retail S.r.l.

📌 SAINT LAURENT Department Manager (Milano)
🏢 Saint Laurent
📍 Milano