About The Job
Join Allianz as a IT Claims Transformation Manager within our IT Claims team, reporting to the Head of Claims Systems, where you will be at the forefront of managing and ensuring the operational excellence of our IT platform for Claims Management. Our team is responsible for the continuous enhancement of the platform to meet new business requirements and for guaranteeing that the service delivered meets the agreed quality, availability, and performance standards.

The current roadmap for platform evolution is part of a broader global transformation program, within which the Italian Claims systems are progressively evolving to align with Allianz Technology Group's target solutions and standards, with AI-driven tools and methodologies as a key lever of this evolution.

In this dynamic environment, we are seeking a IT Claims Transformation Manager with proven experience in managing complex IT services and leading service governance across multiple stakeholders. You will play a crucial role in overseeing the current platform's operational stability ("as-is") while steering the local transformation path within the global program, leveraging AI-driven development tools and methodologies to accelerate and govern this evolution.

If you are passionate about delivering reliable, business-aligned IT services and thrive in a challenging and evolving setting, we invite you to become part of our journey.

What You Do

Plan and steer the transformation roadmap, managing scope, budget and forecast, dependencies and milestones, and driving change management and vantaggi realization across the Claims platform.





Contributing to the end-to-end service management of the IT Claims platform, and to the achievement of SLAs, OLAs and KPIs.

Coordinate with Allianz Technology Group and local teams to steer the transformation of Italian Claims systems within the global transformation program.

Engage with the Claims business to support the definition of new technological solutions and the implementation of the business strategy.

Govern the adoption of GenAI and Agentic AI tools and methodologies across the development lifecycle, embedding them as a core driver of the platform's transformation.

Guide teams in applying AI-driven development practices, evaluating use cases and supporting their rollout across the Claims platform.

Monitor service performance and platform health, drive incident and problem management, and elevate risks to ensure alignment with strategic business goals.

What You Bring

Strong analytical and troubleshooting skills with a proven problem-solving attitude, essential for managing complex service and operational issues.

Proven program and portfolio management skills: roadmap planning, budget and forecast control, dependency and risk management, and delivery governance in Agile / SAFe environments. PMP,



SAFe or equivalent certifications are a plus.

Solid understanding of IT service management practices.

Experience in guiding the adoption of GenAI and Agentic AI tools and development methodologies, with the ability to govern their adoption at platform and team level.

Experience working with cloud platforms such as AWS, Azure, or Google Cloud, and coordinating diverse technological components and vendors.

Degree in IT, Engineering or Management with at least 10 years of relevant experience in service/IT operations management.

Excellent communication, collaboration, and stakeholder management skills, with fluency in both Italian and English, written and spoken.

Areas of Expertise

IT Transformation

IT Service Management and Operations

GenAI and Agentic AI-driven Development management

What We Offer

Starting annual compensation from 76,000 €

Permanent contract: Liv. Funzionario Business CCNL ANIA - Disciplina dei rapporti fra le imprese di assicurazione e il personale dipendente non dirigente

In addition, welfare and benefits are provided in line with the applicable CCNL level and company policies

We offer an hybrid work model which recognize the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad.

We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employes shares program and multiple employee discounts (details vary by location)

📌 IT Claims Transformation Manager_3514 (Milano)
🏢 Allianz Technology
📍 Milano