ph3Overview /h3 ul liAre you looking for an impactful role within a growing business that helps advance science and improve human health? /li liWould you enjoy the freedom of a field-based role where no two days are the same and you can become a trusted technical partner to our customers? /li liAre you looking for opportunities to grow, develop, learn and progress in your career? /li liWould you like to join a global, innovative technology organisation that is strongly committed to diversity, equity and inclusion? /li /ul pIf your answers are yes, then we would love to hear from you /p pAt Waters, we design and manufacture innovative products, solutions and services that help our customers solve important scientific challenges. Our people make a real difference through their work. They are passionate about what they do, proud of their accomplishments and central to making Waters a great place to work. /p pAs a bClinical Field Service Engineer /b, you will support customers operating Waters LC-MS systems within regulated clinical laboratory environments. This is a varied and rewarding field-based role in which you will install, maintain and repair analytical systems, solve technical problems and build trusted relationships with the customers you support. No two days will be the same. /p pAs a global organisation, Waters offers a wide range of opportunities to learn, grow and develop. Many of our team members have progressed within Field Service or moved into other areas of the business, including applications support, sales, global technical support and leadership. /p h3Responsibilities /h3 pbSo, what does a Clinical Field Service Engineer do? Below are some of the

key responsibilities
/b /p ul lipInstall, qualify, calibrate, maintain,



troubleshoot and repair Waters LC-MS systems within regulated clinical laboratory environments. /p /li lipAnalyse system performance and diagnostic data to identify the source of technical problems and determine the appropriate corrective action. /p /li lipWork closely with our wider technical and support teams to resolve issues efficiently, escalating more complex problems when required. /p /li lipManage customer expectations by clearly communicating the work performed and providing follow-up plans where required. /p /li lipComplete service records and other required documentation accurately and promptly, in accordance with Waters’ quality and regulatory procedures. /p /li lipBuild strong relationships with customers, providing appropriate advice and support on Waters products and services while identifying opportunities to further improve their laboratory operations. /p /li /ul pTo help you succeed, you will receive comprehensive technical training, support from an experienced team and access to continuous learning and development opportunities throughout your career at Waters. /p h3Qualifications /h3 pbWho are we looking for? /b /p pbEducation: /b /p ul lipA minimum bachelor’s degree in analytical chemistry, biology, physics, engineering or a related scientific or technical discipline is essential. /p /li /ul pbExperience: /b /p ul lipPractical experience working with complex analytical or laboratory instrumentation.



/p /li lipStrong technical aptitude and the ability to understand and troubleshoot mechanical, electrical, fluidic and software-related issues. /p /li lipExperience maintaining, calibrating or troubleshooting analytical instrumentation would be advantageous. /p /li lipPrevious experience using or servicing LC‑MS instrumentation, preferably Waters systems, is strongly preferred. /p /li lipExperience within a clinical, forensic, hospital, IVD or other regulated laboratory environment would be advantageous. /p /li lipA valid driving licence in good standing is mandatory. /p /li lipWillingness to undertake overnight travel when required, including international travel for technical training. /p /li /ul pbSkills: /b /p ul lipA strong customer focus and commitment to delivering excellent service. /p /li lipA logical and analytical approach to troubleshooting and problem-solving. /p /li lipStrong communication skills and the ability to communicate effectively with customers and colleagues from different technical backgrounds. /p /li lipThe ability to manage time effectively, organise field activities and work independently. /p /li lipA collaborative approach and willingness to work with wider technical and support teams. /p /li lipA strong sense of personal integrity and accountability /p /li lipFluent Italian and a good professional command of spoken and written English, equivalent to at least B2 under the Common European Framework of Reference for Languages (CEFR). The role requires regular communication with an English-speaking manager and international colleagues, as well as participation in technical training delivered in English. /p /li /ul pbFrequent overnight travel may be required. /b /p pWaters recognises that people from some backgrounds remain under-repr

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📍 Sesto San Giovanni