ppJoin TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. p h3YOUR MISSION /h3 pAs a Retail Specialist, you will play a key role in engaging retail activations, assisting with daily retail operations to drive performance and maintaining brand standards. Based in Milan, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Retail Manager. /As soon as possible /p h3Job Responsibilities /h3 h3CRM Clienteling: /h3 ul liCRM System Management Optimization: Oversee the day-to-day administration and maintenance of the CRM system, ensuring data accuracy and integrity, while providing training and support to team members. /li liData-Driven Campaign Management: Support analyzing customer data to identify trends, segment audiences, and develop/execute targeted CRM campaigns, monitoring performance and providing actionable insights. /li liCross-Functional Collaboration: Work with marketing and boutique teams to align CRM strategies with business objectives. /li /ul h3Retail Client Activations /h3 ul liActivation Strategy Execution: Develop and execute retail activation programs, aligning with business objectives. /li liEvent Management Logistics: Plan, coordinate and manage the logistics for retail activations, including event setup and inventory control. /li liDevelop partnerships with other brands or organizations to enhance activation programs and reach new audiences. /li liPerformance Analysis Reporting: Help tracking and analyzing activation performance, provide reports and gather customer feedback. /li /ul h3Retail Operations Performance: /h3 ul liOperational Support Compliance:



Assist with daily store operations, including POS transactions, maintaining policies/procedures, and providing administrative support. /li liVisual Merchandising: Collaborate with the Marketing Team to maintain visual merchandising standards ensure attractive product displays windows. /Assist in preparing sales reports and tracking key performance indicators (KPIs). /li /ul h3Profile /h3 pUniversity degree, with prior on-the-field experience as a plus (retail, sales, boutique, or training). Entrepreneurial, highly hands-on, and adaptable mindset, combining attention to detail with a bigger picture focus. Solution-driven, organized approach with the ability to adeptly prioritize and manage multiple projects. Analytical skills and data-driven mindset to support CRM, clienteling, and daily operations. Fluency in both Italian and English. Technical proficiency in Salesforce and advanced Excel. /p h3Additional Information /h3 pWould you like to learn more about our teams’ day-to-day work and our company culture? Discover employee testimonials as well as our internal programs and initiatives on our LinkedIn Retail Life page. /p pFor new joiners in this role in Italy, the initial annual gross salary is EUR 30.000. /Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs. /p pThis role also provides for participation in a premio scheme, at TAG Heuer’s discretion, based on factors such as individual and/or company performance. /p pIn addition to the benefits provided by law, further benefits may be granted in accordance with current company policies. /p pThe employment relationship will be governed by the provisions of the applicable national collective bargaining agreement (CCNL Commercio e Terziario), as applied by TAG Heuer in Italy. /p pAs an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued. /

📌 Retail Experience Specialist (Milano)
🏢 Tag Heuer
📍 Milano