p2 days ago Be among the first 25 applicants /ppGet AI-powered advice on this job and more exclusive features. /pppTVS SCS RICO Italia fa parte di una multinazionale specializzata nella fornitura di un'ampia gamma di servizi tecnologici in tutta Europa, tra cui Break Fix, IMAC, Service Desk, Progetti e Rollout, Help Desk, End User Computer e Supporto Deskside. L'azienda si avvale di professionisti esperti che si dedicano alla fornitura di soluzioni IT di livello mondiale. /pbrpTVS SCS è alla ricerca di 9 Tecnici/Sistemisti IT da inserire nel proprio team di Milano. /pbrpAvrai l'opportunità di contribuire ad un contesto che promuove l'innovazione e la crescita. Questa posizione richiede una profonda conoscenza della tecnologia e della sua applicazione nella risoluzione di problemi aziendali. /pbrpSe stai cercando un ruolo stimolante, che offra interessanti opportunità di crescita professionale, questa potrebbe essere la posizione perfetta per te. /pbrTasksbrpLa descrizione dei compiti viene fornita in lingua inglese per essere meglio aderente alle richieste della posizione lavorativa. /pbrpNel testo che segue i termini Technician o Engineer sono da considerarsi equivalenti a Tecnici/Sistemisti IT. /pbrpstrongDedicated onsite IT Engineers
- Level 1 and Level 2
- /strong /pbrpThe Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. /pbrpIdeal candidate should have 1-2 years’ experience for the Level 1 engineer, and 2-3 years for the Level 2 engineer. /pbrpThe Technician will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts.



/pbrpThis is a customer facing role. /librliMonitor Service Desk queues and act on the tickets, closing and re-routing as required to 2nd or 3rd level teams. /librliProvides Incident support and resolution via Ticketing Tool. /librliDevice Break Fix, Fault Diagnosis, Repairs, Assistance for warranty repairs. /librliPlacing device Image build on to new devices or rebuilds as required. /librliSupport fault analysis to customer’s various core OS e.g. MS operating systems; librliSupporting common of the shelf applications support such as Outlook, MS Office etc. /librliSmart Hands Eyes and Feet as Directed from Third party towers such as Networks, Server, telecoms, AV teams etc. /librliIntermediate level of understanding of Active directory to provide access to groups, files shares. /librliIntermediate level of server and network support knowledge. /librliBasic understanding of DNS, DHCP, TCP/IP. /librliAbility to be able to connect a laptop to a switch console port and initiate a Putty/ Hyper terminal link to allow the network team to work on a no accessible switch. /librliSupport to the Network AP in a normal office environment. librliManage local stock and audits. librliEnsuring the Asset Management DB is updated with all changes as Devices pass through their hands. /librli1st line for Mobile telephony issues to look for simple resolutions and support as possible.



librli1st line for iPad/Mac/Notebook/Tablet issues to look for simple resolutions and support as possible. librliPrinter support at 1st level. Check for printer Jams, problems in print queues, replace toner if no local person can do so. Help with printer set up and configurations. Coordinate with manager / vendor when a 2nd / 3rd line is required from OEM and or Contract company supporting. /librliMeeting room scheduled checks; Meeting room support in case of user issues. Spares replacement for simple issues such as phone swap, wireless issues, Cable issues and general usage ability. /librliAV support as smart hands to work with vendors on issues. /librliBeing prepared to work out of hours when required and to provide out of hours on-call support cover as required. /librliCategorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. /librliPerforming asset inventory and warehousing activities as needed. /librliWorks with procurement staff to purchase hardware and software. /librliAbility to work in a project-based environment requiring flexibility and teamwork. librliMDM client install, setup. /librliUse of SCCM (or similar tools) for image installations and SW installations. /librliThe technician must be able to communicate both in local language and English, written and verbal. /libr/ulbrpstrongAdditional tasks for Level 2 IT Engineers will also include: /librliTo communicate clearly technical issues in easy-to-understand terms. /librliResponsability to mentor less experienced technicians onsite or remotely. /librliSome travel between local offices may be required. /librliFamiliarity with using a ticket management tool e.g. Serv

📌 IT HELP DESK ENGINEER (Milano)
🏢 RICO LOGISTICS
📍 Milano