PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a FRONT & Back Office agent

We are looking for a dynamic and service-driven Front/Back Office Agent to complete our 5-star boutique hotel team for the SEASON 2026.

Key Responsibilities:

- Deliver a warm and personalized welcome to every guest, ensuring a seamless check-in, stay, and check-out experience
- Maximize upselling and cross-selling opportunities for rooms, dining, and hotel services
- Handle reservations and inquiries with a focus on converting leads into bookings
- Monitor and support the hotel’s social media presence by engaging with guests online, encouraging reviews, and sharing content in line with brand standards
- Respond promptly to guest requests and feedback both onsite and digitally
- Support back-office administration and coordination across departments to deliver a flawless 5-star service

Requirements :

- Previous experience in luxury hospitality or guest relations preferred
- Strong sales and upselling skills with proven results in a customer-facing role




- Proficiency in PMS management system DirectHoliday , Booking engine SimplyBooking and MS Office
- Excellent communication skills and a confident, engaging personality
- Familiarity with social media platforms and their role in brand reputation
- Professional appearance, adaptability, and attention to detail
- Fluency in English; additional languages are a strong advantage

Contract: Tempo pieno

Duration: Seasonal (May - October) with possibility to renew or extend

Shifts:

- flexible

Experience :

- Professional experience in a 5* Boutique Hotel and minimum 2 years in the same position (mandatory)

Lingua: All CVs must be sent with picture andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

Experience :

- Front office agent: 2 years (preferred)

Work Location: In person

📌 Front Desk Receptionist (Ostuni)
🏢 Paragon700 Boutique Hotel E
📍 Ostuni