pInfosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! /ppbResponsibilities: /b /pullibApplication and OS Maintenance /b: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions /lilibDiagnostic Troubleshooting /b: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices /lilibIncident and Problem Management /b: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software /lilibPerformance Monitoring /b: Monitor and address performance-related issues /lilibUser Training and Advice /b: Provide advice, training, and corrections (permanent or temporary) to users /lilibDocumentation and Enhancements /b: Update or create documentation, manipulate data,



and define enhancements /lilibCollaboration /b: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‑party support provider /li /ulpbRequired skills: /b /pulliPrior experience in a customer-focused end‑user support role is valuable. This could include roles like bHelp Desk Technician /b, bDesktop Support Specialist /b, or similar positions /lilibCustomer‑Focused Support: /b Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support /lilibIncident Resolution /b: Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed service level agreements (SLAs) /lilibMicrosoft Product Knowledge /b: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products. /li /ul #J-18808-Ljbffr

📌 Onsite Support Engineer (Roma)
🏢 Infosys BPM
📍 Roma