In this role you will shape and safeguard Glovo's local operational framework in Italy while elevating the rider experience during a period of rapid growth. You lead a small team, ensure compliance with Italian regulations, and manage union relations to build a scalable delivery network. You will drive efficient rider support and billing processes, and collaborate with global teams to align with strategy. This is a data-informed, impact-focused position with a strong emphasis on regulatory and operational excellence.Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo.equity planprivate health insurancemonthly Glovo creditdiscounts on transportation, food, and kindergarten expensesextra time off and two remote work days per weekenhanced parental leaveManage, mentor and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities supportDefine,



deploy and monitor local processes to guarantee compliance with Italian regulations, local laws, and authorities' guidelinesEstablish and maintain productive union dialogue and external institutional relationshipsImprove rider onboarding, support, and automated billing and cash management processesCollaborate with Global Operations, Legal and Finance to align local operations with global strategiesLeverage data and automation to streamline workflows xysqume and scale processesPeople leadership experience (managing 4+ direct reports)Analytical and data-driven mindset with Excel and Looker experienceProject and stakeholder management skills across internal and external partnersFluency in Italian and English (spoken and written)Leadership and coachingCross-functional collaborationExcelLookerOperations Manager pavia, lombardia, it#J-18808-Ljbffr

📌 Operations Manager (Bardi)
🏢 Glovo Group
📍 Bardi