pDiadora has been in the market for over 70 years and has helped write some of the greatest stories in the history of sport. /p pLocated in the footwear district of Montebelluna, internationally renowned for expertly crafted sports shoes and home to some exceptional niche products, it has made craftsmanship, innovation and authenticity the key values at the heart of its sports and lifestyle collections. /p pToday, Diadora is present in more than 60 markets worldwide and continues to expand thanks to a vast array of cutting‑edge performance‑focused products, with its running, football and tennis lines and fashion products, with its premium Heritage and Sportswear lines. /p h3Main Responsibilities: /h3 pThe ideal candidate, will be incharge of the following activities: /p ul liResponsible for maintaining and managing the day to day operations with the Customer and to highlight and process all exceptional situations involving the appropriate internal and external resources. /li liThe role may cover the execution of the following processes according to current Business policies, procedures and checklists (in varying degrees of complexity and independence): /li liOrder Management (Entry, Tracking, Changes, portfolio maintenance, Trouble Shooting) via SAP, Foresales, EDI and eCommerce. /li liSamples orders, free goods, POP and catalogues. /li liCustomer Master Data (creation/maintenance of sales area data, CMIR, discount/surcharges, dependent data maintenance, VAS, partnering). /li liComplaint Processing (Capture complaints, initiate repair action, support root cause / corrective action process). /li liReturn Process. /li liProvide Order confirmation, proforma invoices and delivery status.



/li liShipments manuals in collaboration with other departments. /li liConsignment warehouse management (replenish, monitor, bill and returns). /li liAgents/Distributors and Account managers support. /li liRebates management and processing of rebate settlements. /li liAssist in resolving Accounts Receivable and Credit related issues. /li liInteractions with other sub-processes (Sales, Finance, Merchandising, communication, Legal, and Operations). /li /ul h3Key Requirements: /h3 ul liHigh School or equivalent Business education; /li liCommunication skills – verbal and written; /li liTeam Spirit; /li liCustomer Orientation; /li liSelf-organization; /li liAnalytical Skills; /li liListening and phone Skills; /li liAbility to work under pressure; /li liExtensive knowledge of Microsoft Office, SAP knowledge preferred; /li liGood spanish and english skills . /li /ul h3Compensation Classification /h3 h3Why work with us? /h3 pThis is an incredible opportunity to become part of a dynamic company that will spark interest, inspire and offer an extraordinary experience in sports and lifestyle through its passion and technological innovation and the pinnacle of traditional craftsmanship. You will get the opportunity to learn, think and grow, while expressing your personality and talent. /p pWe firmly believe that diversity in all its forms – gender, colour, age, race, nationality, culture, religious belief, sexual orientation, physical or mental disability – enriches the workplace. This is why we strive to create a diverse workforce. /p pAs an equal opportunities employer, we welcome and consider applications from all qualified candidates, regardless of their background. /p #J-18808-Ljbffr

📌 Customer Service Representative (Caerano di San Marco)
🏢 Diadora
📍 Caerano di San Marco