At adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.

Reporting to the Group Customer Service Manager, the Customer Service Specialist will manage a dedicated customer portfolio, ensuring excellent service and efficient order management throughout the entire order-to-delivery process.

Key Responsibilities

- Manage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
- Monitor and update customer orders, issue order confirmations and coordinate with the relevant internal departments.
- Provide customers with timely and accurate information regarding products, availability, delivery lead times and commercial conditions.
- Handle customer enquiries by email and telephone, ensuring a high level of service within an international environment.
- Prepare quotations, verify sales conditions and provide operational support to the Sales team in line with company procedures.
- Register, monitor and follow up on customer complaints and operational issues.
- Coordinate with Sales, Quality, Production, Logistics and other relevant departments to ensure the timely resolution of customer issues.
- Manage commercial and order-related documentation,



ensuring that customer and order information is accurately maintained in the company systems.
- Proactively identify potential order issues and contribute to finding effective solutions.
- Support continuous improvement initiatives related to Customer Service and order management processes.

Who we’re looking for...

- High school diploma or degree in Economics, Business, Languages or a related field.
- Previous experience in Customer Service, Order Management, Sales Administration or Commercial Back Office.
- Good understanding of order management and customer service processes.
- Experience with ERP and CRM systems. Knowledge of Microsoft Dynamics 365 is an advantage.
- Good command of Microsoft Office, particularly Excel.
- Good command of English, both written and spoken. Additional languages are an advantage.
- Strong customer orientation and effective communication skills.
- Excellent organisational skills, accuracy and attention to detail.
- Proactive approach, problem-solving mindset and ability to manage priorities effectively.
- Collaborative, flexible and comfortable working with different departments in a fast-paced and international environment.

Location: Forli

Salary range: €30.000 gross per year

📌 Customer Service Specialist (Forlì)
🏢 adapa Group
📍 Forlì