Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)
Job Title: Italian-Speaking Customer Support Specialist
Location: Office-based (Lisbon, Portugal)
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Timeline: Urgent filling preferred
Languages Required: Fluent or Advanced Italian (C1/C2) & Operational English (B2)
Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver
exceptional client care
while building a rewarding career in a sunny European capital.
Core Responsibilities
Customer Interaction:
Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a
warm, professional, empathetic, and solution-driven communication style .
Issue Diagnostics:
Analyze customer difficulties to identify root causes methodically and deliver
fast, customized resolutions
tailored to each individual situation.
Documentation:
Accurately log profile details, customer inquiries, action steps, and resolution notes inside
enterprise CRM databases




with absolute precision.
Target Management:
Consistently hit key operational targets, including Customer Satisfaction ( CSAT ), First Contact Resolution ( FCR ), and Average Handle Time ( AHT ) metrics.
Ongoing Learning:
Participate actively in ongoing training and coaching sessions to remain
fully updated on product modifications , company policies, and service workflows.
Qualifications
Essential Criteria:
Language Capabilities:
Fluent or advanced C1/C2 capability in Italian
(written, spoken, and reading comprehension) to ensure flawless communication; operational
English competence (minimum B2 level)
for internal team dialogue, software navigation, and training programs.
Shift Availability:
Complete readiness to work
flexible, rotating 24/7 shift schedules
across 5 days a week.
Workplace Presence:
Physical presence and full-time availability to work
100% on-site at our Lisbon office facility
(remote work is not available).
Legal Eligibility:
Valid
EU/EEA citizenship , an EU passport, or legal Portuguese employment authorization.
Essential Skills:
Exceptional interpersonal talents,
active listening skills , composure under high-volume pressure,
emotional intelligence , and a positive,



proactive mindset.
Compensation Models
Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,262.33 gross monthly
(paid across 12 months).
Housing:
Self-arranged living setup.
Target Profile:
Candidates currently living in Lisbon or managing their own accommodation independently.
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,059.00 gross monthly
(paid across 12 months).
Provided Accommodation:
Private room within a shared corporate flat , with utilities included (electricity, gas, water, internet).
Travel Assistance:
Full inbound flight reimbursement
after passing the probation period, plus organized airport pickup.
Added Perks
Career Advancement:
Clear internal progression pathways leading into
quality assurance, corporate training, or team supervisory positions .
Fully Paid Onboarding:
Thorough, comprehensive onboarding program that is
100% paid starting on your very first day .
Company Life:
Welcoming workspace featuring
team outings , hobby clubs, social events, and recreational gatherings.
Health & Support:
Complimentary private medical insurance coverage
after 6 months of service, alongside access to confidential counseling and mental health resources.
Regional Benefits:
Experience Lisbon's
Mediterranean climate , beautiful coastal landscapes, rich history, and energetic city life.
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