Salary: €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)
Timeline: Urgent filling preferred
Location: Fully on-site in Lisbon
Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary
Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are
fluent in Italian
to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a
rewarding international career
inside a vibrant, supportive workplace.
Core Responsibilities
Customer Interaction:
Address incoming inquiries in
fluent Italian
via telephone, email, and live messaging with a polite, professional, and helpful tone.
Issue Diagnostics:
Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt,
customized solutions
to guarantee satisfaction.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately within our
central CRM database
with absolute precision.
Target Management:
Consistently hit essential operational benchmarks, including
CSAT scores , First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
Ongoing Learning:
Attend regular development programs to stay up to date on platform updates,
company guidelines , and operational best practices.
Qualifications
Essential Criteria:
Language Capabilities:
Fluent C1/C2-level Italian , paired with at least
B2-level English proficiency
for software usage, internal communication, and training modules.




Shift Availability:
Full adaptability to work
rotating shift rosters
operating across a 24/7 schedule.
Workplace Presence:
Full-time,
on-site daily presence
required at our modern Lisbon facility (remote work is not available).
Legal Eligibility:
Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
Essential Skills:
Excellent active listening capabilities, strong communication talents,
poise under pressure , and an optimistic, solutions-oriented attitude.
Compensation Models
Candidates can choose between two tailored compensation structures:
Option A: Local Contract (For Local Applicants)
Base Remuneration:
€1,262.33 gross monthly
(paid across 12 months).
Housing:
Self-arranged living setup.
Target Profile:
Candidates currently living in Lisbon or managing their own accommodation independently.
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration:
€1,059.00 gross monthly
(paid across 12 months).
Provided Accommodation:
Private room within a shared corporate flat , with utilities included (electricity, gas, water, internet).
Travel Assistance:
Full inbound flight reimbursement
after passing the probation period, plus complimentary airport pickup.
Added Perks
Career Advancement:
Structured internal career development paths leading into
coaching, quality assurance (QA) , or management roles.
Fully Paid Onboarding:
Fully paid, comprehensive training program
starting immediately from your first day on the job.
Company Life:
Inclusive corporate culture featuring company-sponsored social events,
sports leagues , and team-building outings.
Health & Support:
Complimentary private health coverage
after six months of employment, along with access to mental health support resources.
Regional Benefits:
Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and
active urban social scene .
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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Palermo)
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