Job Description

At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge, you will be entrusted with curating bespoke, memorable experiences that extend far beyond the expected. By anticipating guest needs, providing personalized recommendations, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection, you will transform every request into a lasting memory.

Guest Experience & Personalisation

- Build genuine connections with guests, understanding their preferences and interests to offer thoughtful, personalised recommendations.

- Anticipate guest needs and deliver attentive, discreet, and proactive service throughout their stay.

- Curate distinctive experiences that reflect the spirit of Florence, Tuscany, and the property.

- Handle guest requests and special arrangements with care, ensuring every detail is thoughtfully considered.

- Follow up on arrangements to ensure a seamless and memorable guest experience.

Local Expertise & Experience Curation

- Maintain an in-depth knowledge of Florence and the surrounding Tuscan region, including cultural attractions, restaurants, shopping, events, and hidden gems.





- Recommend and arrange bespoke itineraries, cultural visits, dining experiences, private tours, and other activities tailored to individual preferences.

- Build and maintain strong relationships with local partners and service providers to offer distinctive and reliable experiences.

- Stay informed about seasonal events, new openings, and local happenings to ensure recommendations remain relevant and inspiring.

Reservations & Guest Arrangements

- Coordinate restaurant reservations, transportation, private guides, excursions, and other guest requests with accuracy and attention to detail.

- Liaise with external partners and internal departments to ensure all arrangements are confirmed and communicated clearly.

- Manage changes and unexpected situations with flexibility, professionalism, and a solution-oriented approach.

Coordination & Operational Excellence

- Collaborate closely with Guest Services, Guest Relations, Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey.

- Communicate relevant information clearly during shift handovers and throughout the guest stay.

- Support the smooth running of daily Concierge operations, maintaining organised records and following established procedures.

- Ensure that every interaction reflects the highest standards of professionalism, discretion, and care.

📌 Concierge - Seasonal | Talent Day November 13 (Firenze)
🏢 Collegio alla Querce
📍 Firenze