Job Description

At Auberge Collection, we redefine luxury through authentic, heartfelt service and extraordinary culinary experiences that leave a lasting impression. As an F&B; Supervisor, you will play a key role in bringing this philosophy to life by leading the daily service, supporting your team, and ensuring every guest interaction reflects our commitment to excellence. Through your leadership, attention to detail, and genuine passion for hospitality, you will help create memorable dining experiences where every detail matters. This role is an invitation to create the extraordinary.

Guest Experience & Personalised Service

- Welcome and engage with guests, ensuring a warm, attentive, and personalised dining experience that reflects the Auberge service philosophy.

- Anticipate guest needs and preferences, responding promptly and thoughtfully to requests to ensure a seamless and memorable experience.

- Handle guest feedback and concerns with professionalism, discretion, and resourcefulness, ensuring appropriate follow-up and guest satisfaction.

F&B; Operations & Service Excellence

- Supervise daily food and beverage operations, ensuring service runs smoothly and consistently meets the property's standards.

- Coordinate service activities, briefings, and team assignments to ensure the restaurant and other F&B; outlets are prepared for each service.

- Ensure all mise en place, table settings, menus, and service areas are prepared according to established standards.

- Monitor service quality, timing, and presentation, intervening when necessary to maintain an exceptional guest experience.

Team Leadership & Development

- Guide, support, and motivate Team Members throughout service, fostering a collaborative and positive working environment.

- Assist with onboarding and training new colleagues, sharing service knowledge and reinforcing F&B; standards and procedures.

- Lead by example, promoting professionalism, accountability, and a culture of continuous learning and development.

Operational & Quality Standards

- Monitor the availability and presentation of menus, service equipment, and operating supplies, reporting replenishment needs when necessary.

- Support inventory control, stock rotation, and responsible use of resources to minimise waste and maintain operational efficiency.

- Ensure compliance with food safety, hygiene, health and safety, and responsible alcohol service procedures, in accordance with applicable regulations and property standards.

- Assist with operational reporting and administrative tasks as required by the F&B; leadership team.

Auberge Culture & Standards

- Embrace and embody Auberge's Promises & Practices, bringing warmth, intentional presence, and attention to detail to every interaction.

- Inspire the team to deliver authentic, heartfelt service, creating a culture where genuine connections and thoughtful gestures make every guest feel valued.

- Take pride in the details that define an exceptional dining experience, understanding that consistent teamwork and invisible care are essential to authentic luxury.

📌 F&B Supervisor | Talent Day November 13 (Firenze)
🏢 Collegio alla Querce
📍 Firenze