To strengthen our Back Office team, we are looking for a reservations agentYour professional profile:Training in the hotel or restaurant industry, with proven skills and a passion for the hospitality sector.Previous work experience in the industry, a strong customer-oriented mindset, and solid management of the day-to-day operations of an accommodation facility.Familiarity with major hotel management software-ideally PROTEL-and the ability to use it effectively.Good knowledge of Italian, German, and English, ensuring smooth and professional service to an international clientele.Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.Proven communication and interpersonal skills, essential for working with guests and colleagues.Openness to using new technologies and to ongoing training to improve your professional skills.Your responsibilities:Handling accommodation requests received via email or phone and guiding guests through every step of the booking process with competence and courtesy.Handling various administrative tasks, contributing to the smooth operation of the office, and supporting the team in their daily work.Using digital tools such as PROTEL, Quovai, Outlook,



and other IT systems necessary for managing reservations and internal communication.Providing information on in-house services (spa, restaurant, activities) and recommendations on local attractions and events.Collaborating with other departments (housekeeping, restaurant, wellness) to ensure a coordinated and flawless guest experience.Handling any special requests or complaints with professionalism, empathy, and a solution-oriented approach.Active participation in team meetings and training sessions, contributing ideas and a spirit of collaboration.What you can expect:A year-round position in a young, dynamic, and motivated teamA modern work environment in the heart of Santa Cristina in Val Gardena, surrounded by the DolomitesRegular working hours (40 hours/week)Housing included, with free parking availableFree meals: breakfast, lunch, and dinnerMySaniTour health insuranceFree access to our pool, gym, and saunaExclusive discounts on spa treatments, products, and bar purchasesFree ski lessons to improve your skills or discover a new passionEmployee events: parties, trips, and team-building activities50% discount at all Familienhotels Südtirol1 free night for you and your family at one of our two properties of your choiceBirthday gifts... and much more!#J-18808-Ljbffr

📌 Reservation Clerk (Full-Time) (Catania)
🏢 Cavallino Bianco
📍 Catania