Mission: Act as the trusted owner of the customer journey, ensuring the successful execution and acceptance of recycling projects by balancing customer expectations with TOMRA’s operational and commercial realities. Through strong coordination across internal teams, proactive customer relationship management, and technical consultancy, the role delivers projects on time, within budget, and to specification, driving high customer satisfaction, minimal escalations, and continuous improvement throughout the project lifecycle.
Role &

Responsibilities:
Project Execution and Delivery: Manage customer projects from contract handover through delivery, installation, commissioning, acceptance, and closure, ensuring delivery within agreed scope, timeline, budget, and quality expectations.
Contract, Scope, and Risk Management: Review sales inputs, contract details,



customer requirements, technical specifications, and project assumptions; identify gaps, dependencies, risks, and escalation topics early.
Customer and Stakeholder Coordination: Act as the key coordination point for customers during project execution and align internal stakeholders including Sales, Engineering, Supply Chain, Logistics, Service, and external partners.
Technical Project Support: Provide practical technical guidance on recycling project execution, site readiness, installation requirements, plant layout, and complex project topics, in collaboration with relevant technical experts.
Commercial and Progress Follow-Up: Monitor project progress,

📌 Customer Project Manager (Roma)
🏢 TOMRA
📍 Roma