Company Description

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

We are currently seeking a Field Service Engineer to join our After Sales & Services Dept. at CAREL HQs in Brugine (Padova).

ROLE GOAL:

Guarantees technical support on field to customers on assigned markets/products.

Reports to Field Service Coordinator.

MAIN RESPONSIBILITIES AND ACTIVITIES:

- He/She in contact with customer to manage the technical and evolutive issues coming from the customer.
- He/She performs the analysis in cooperation with the Carel R&D; in order to analyze and solve the customer's request, remotely or with the direct intervention of the customer installation when necessary.
- Supports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary in order to let local staff autonomous;
- He/She provides trainings and consultancies about the followed products directly to customers,
- He/She will take care about accuracy and precision of care of customers having as KPI the speediness and level of satisfaction of such a kind of service;
- He/She analyzes data from After Sales process-monitoring tools (as the ticketing system) on its assigned product line,



in order to provide summarized and valuable information to Quality, Platforms and Sales about the behavior of products during commissioning or after sales;
- In cooperation with the Field Operations team, Involve customers in new services offering it under a certain level of value or complexity;

Requirements

MUST HAVE:

- At least 3 years experience in similar role
- Good English proficiency
- High school degree (IT or automation)
- Knowledge of an object-oriented programming language (e.g. C++, Java, C#)
- Availbility to travel
- Goal-oriented mindset, innovative problem-solving approach, and strong communication and negotiation skills
- Share the value of Carel Culture Code!

PREFERRED

- Experience in mid-large sized companies, with focus on services
- University degree is preferred (Engineering or Scientific)
- Basic knowledge of the TCP/IP stack, Linux systems, Python scripting, and prior exposure to automation will be considered a plus.

Other information

What we offer

- Work-life balance: remote working and flexitime
- On-boarding program and continuing training
- Company welfare: company canteen, life insurance, welfare platform, company premio, contributions to school expenses
- Carel BoostCamp, a three-year training course for new hires under the age of 30, aimed at developing transversal skills, such as project management, cross cultural communication and problem solving

CAREL applies the Italian National Collective Labour Agreement "Metalmeccanica Industria".

The reference gross annual fixed salary (RAL) range for this position is between €30,000 and €40,000.





The overall compensation package will also include:

- Individual performance bonus (MBO);
- Company performance bonus (Premio di Risultato), linked to collective results and subject to applicable favorable tax regulations;
- Additional welfare and benefit programs provided by the company.

The actual compensation offered will be determined on gender-neutral criteria based on the candidate's qualifications, professional experience, seniority and skills. For particularly qualified candidates, compensation may be positioned outside the indicated range.

MAKE THE DIFFERENCE…ANYWAY: this position isn't right for you? Check out our other job opportunities:

ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE

At Carel we are actively committed to achieving our sustainability objectives, outlined in our “Driven by the Future - Sustainability in Action” plan, available for reference at: . Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.

This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. (phone hidden)). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link:

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📌 Software Field Service Engineer (Italia)
🏢 Carel
📍 Italia