Job Summary (List Format):

- Lead ServiceNow architecture and digital transformation projects.
- Collaborate with CXOs, Enterprise Architects, Platform Owners, and Delivery Teams during sales and implementation cycles.
- Translate business goals into strategic roadmaps, solution blueprints, and scalable platform architectures.
- Define and oversee ServiceNow platform architecture, instance strategy, and operational models.
- Conduct architecture reviews, governance meetings, and make key technical decisions.
- Drive platform modernization, address technical debt, and promote ServiceNow best practices.
- Provide subject matter expertise in ITSM, HRSD, SPM, IRM, CMDB, CSM, and ITOM modules.
- Support pre-sales activities, solution design, estimation, proposals, and change management.
- Lead integration strategies, automation initiatives,



and enterprise design patterns using APIs and Flow Designer.
- Promote AI adoption, automation, and innovation within ServiceNow implementations.
- Engage and influence executive and senior technology stakeholders.
- Leverage AI for business process improvements and decision-making.
- Ensure platform performance, scalability, and governance across the organization.
- Preferred experience in ITOM implementations, HR digital transformation, AI governance, regulatory compliance, and cloud transformation.
- Hold relevant ServiceNow, ITIL, TOGAF, or cloud certifications.
- Proficiency in English is mandatory; knowledge of Italian is a plus.

📌 Senior Platform Architect (ServiceNow) (Roma)
🏢 INSIGHT INTERNATIONAL (UK
📍 Roma