Ready to make it delivery measurable, predictable and powered by generative ai within the it factory at costa's genoa headquarters.as an it factory performance engineer you will turn delivery data into insights that help us decide better and deliver faster across our complex technology landscape, from customer-facing digital platforms and onboard applications to cloud services and software modernization.key responsibilitiesbuild trusted view of it factory performance by validating data from teams, vendors and tools, creating dashboards and scorecards covering predictability, lead time, quality, cost, capacity and supplier performance.define shared kpis, baselines and data-quality rules with factory leads and suppliers, highlighting trends, deviations, constraints, dependencies and risks.identify and prioritize practical generative ai use cases across the software development lifecycle, design prompts, templates and reusable agents, coordinate pilots and measure value through indicators such as time saved, cycle-time improvement and quality uplift.document kpi logic, data sources, use cases and decisions to turn supplier knowledge into governed factory assets.challenge supplier proposals, spot missing or duplicated effort and prepare management reporting for factory leadership.required profiledegree or equivalent experience in computer science, engineering, data science, economics,



management or related field.3-5 years of experience in it delivery analysis, pmo, performance management, data analysis or related technology role.strong analytical mindset, comfortable with structured and unstructured data, metrics, trends and root-cause analysis.practical knowledge of reporting and collaboration tools such as excel, power bi, jira, azure devops, servicenow, sharepoint or equivalents.solid understanding of software development lifecycle, delivery governance, testing and multi-vendor operating models; ability to read code, architecture diagrams, api contracts, data models, logs, pipelines and test evidence.experience with modern application stacks (java, spring boot, angular, rest apis, sql, ci/cd, automated testing) is a plus.experience working with external technology suppliers in a multi-vendor environment.good written and spoken english and italian.what we offerhybrid work model (smart-working policy).salary range €35 000-€42 000 based on skills and experience.meal vouchers, exclusive discounts, wellbeing platform, free medical insurance and additional welfare benefits for you and your family.learning programs, volunteering opportunities and community events.full-time open-term contract under ccnl contratto unico dell'industria armatoriale.

📌 It factory performance engineer (Genova)
🏢 Carnival Corporation
📍 Genova