Stryker seeks a Customer Service Representative for its Rome office to manage orders, handle customer inquiries, and resolve billing disputes in a hybrid or onsite role. The position requires at least one year of customer service experience and proficiency in Microsoft Office applications.
Process orders, credits, loan kit queries, and repair order requests
Arrange returns and collections; Manage incoming emails and calls; provide proactive customer communication
Follow up on customer communications and ensure commitment fulfillment
High School diploma or equivalent
Minimum 1 year customer service, order management, or contact center experience
Intermediate MS Excel, Outlook, Word, and Internet proficiency
Basic ERP system knowledge preferred
📌 Customer Support Specialist, Customer Experience (Roma)
🏢 Stryker
📍 Roma
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